FAQ and Shipping Information

Frequently Asked Questions

General Questions

1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

2. How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this number on the carrier's website to monitor your shipment.

3. What is your return policy?
We accept returns within 30 days of purchase for unused and unopened items in their original packaging. For details, see our Return Policy.

4. What does shipping cost?
US orders ship free. We cover USPS Ground Advantage on every US order, with no minimum. International shipping is calculated at checkout and varies by destination.

5. Do you ship internationally?
Yes, we ship to select countries. Shipping costs and delivery times vary by location and are calculated at checkout.

6. How long does processing take before my order ships?
Orders are typically processed within 1-2 business days. During peak seasons, processing may take longer.

7. Can I change or cancel my order after it's been placed?
If your order hasn't been processed yet, we can help with changes or cancellations. Contact our customer service team as soon as possible.

8. What should I do if I receive a damaged or incorrect item?
Contact our customer service team with your order number and photos of the item. We'll resolve it promptly.

9. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations, available on our website.

10. How can I contact customer service?
Email us at support@internationalcraftrevival.com or use our Contact Us page.

11. Are your products eco-friendly?
We prioritize sustainability and use eco-friendly materials wherever possible. Details are on individual product pages.

Product Questions

1. What materials are used in your paintbrush bristles?
Our brushes are built with high-quality bristles for durability and a smooth finish, suitable for a range of paints and surfaces. Bristle type is listed on each product page.

2. How do I choose the right roller nap for my project?
Match the nap to the texture of your surface:

  • 1/4" nap — smooth surfaces like doors and cabinets
  • 3/8" nap — walls and ceilings with slight texture
  • 1/2" nap — textured walls or concrete
  • 3/4" nap and above — rough surfaces like stucco or brick

3. Are your brushes suitable for both oil-based and water-based paints?
Yes. Our synthetic bristle brushes work with both oil-based and water-based paints.

4. How should I clean and maintain my brushes and rollers?

  • Water-based paints — rinse thoroughly with warm, soapy water immediately after use
  • Oil-based paints — clean with the appropriate solvent (mineral spirits), then wash with soapy water
  • Drying — let tools air dry completely before storage to hold their shape

5. Do you offer replacement parts for your roller frames?
Yes. Replacement roller covers compatible with our frames are in the Rollers section of our website.

6. What sizes are available?
Our brushes range from small detail rounds up to a 200mm flat. Rollers are available in sizes from 10cm mini rollers to 45cm high-production sleeves.

7. Can I use your rollers for textured walls?
Yes. We offer nap lengths designed to cover textured surfaces evenly.

Shipping Information

Free US shipping
All US orders ship free via USPS Ground Advantage. There is no minimum order value.

Order processing time
Orders are processed within 1-2 business days, excluding weekends and holidays. You'll get a notification once your order ships.

Delivery estimates

  • United States — USPS Ground Advantage, free on every order, typically 3-5 business days
  • International — delivery times and shipping charges vary by destination and are calculated at checkout

Shipment confirmation and order tracking
After your order ships, you'll receive a confirmation email with a tracking number.

Customs, duties, and taxes
International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Check with your country's customs office for details.

Returns and exchanges
We accept returns within 30 days of purchase for unused and unopened items in their original packaging. To start a return, contact our customer service team. See our Return Policy for more.

Need more help?
Visit our Contact Us page and we'll be happy to help.