FAQ and Shipping Information

Frequently Asked Questions (FAQ)

 

General Questions

1. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

 

2. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number on our carrier’s website to monitor your shipment.

 

3. What is your return policy?

We accept returns within 30 days of purchase for unused and unopened items in their original packaging. For detailed information, please refer to our Return Policy.

 

4. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping costs and delivery times vary by location and will be calculated at checkout.

 

5. How long does processing take before my order ships?

Orders are typically processed within 1-2 business days. During peak seasons, processing may take longer.

 

6. Can I change or cancel my order after it’s been placed?

If your order hasn’t been processed yet, we can assist with changes or cancellations. Please contact our customer service team as soon as possible.

 

7. What should I do if I receive a damaged or incorrect item?

Contact our customer service team immediately with your order number and photos of the damaged or incorrect item. We’ll resolve the issue promptly.

 

8. Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. They can be purchased through our website.

 

9. How can I contact customer service?

You can reach us via email at support@internationalcraftrevival.com or through our Contact Us page.

 

10. Are your products eco-friendly?

We prioritize sustainability and use eco-friendly materials whenever possible. Details are available on individual product pages.

 

 

Product Questions

1. What materials are used in your paintbrush bristles?

Our paintbrushes feature high-quality synthetic bristles designed for durability and a smooth finish. They are suitable for a variety of paints and surfaces.

 

2. How do I choose the right roller nap for my project?

The roller nap (thickness) should match the texture of your surface:

• 1/4” Nap: Ideal for smooth surfaces like doors and cabinets.

• 3/8” Nap: Suitable for walls and ceilings with slight texture.

• 1/2” Nap: Best for textured surfaces such as textured walls or concrete.

• 3/4” Nap and Above: Designed for rough surfaces like stucco or brick.

 

3. Are your brushes suitable for both oil-based and water-based paints?

Yes, our synthetic bristle brushes are compatible with both oil-based and water-based paints, providing flexibility for various painting tasks.

 

4. How should I clean and maintain my brushes and rollers?

• Water-Based Paints: Rinse brushes and rollers thoroughly with warm, soapy water immediately after use.

• Oil-Based Paints: Clean tools with the appropriate solvent (e.g., mineral spirits), then wash with soapy water.

• Drying: Allow tools to air dry completely before storage to maintain their shape and performance.

 

5. Do you offer replacement parts for your roller frames?

Yes, we provide replacement roller covers compatible with our frames. You can find them in the Rollers section of our website.

 

6. What sizes are available for your paintbrushes and rollers?

Our paintbrushes range from 1.5” to 3” in width, catering to various project needs. Our rollers are available in standard sizes suitable for small to large surfaces.

 

7. Can I use your rollers for textured walls?

Yes, we offer rollers with appropriate nap lengths designed to effectively cover textured surfaces, ensuring even paint application.

 

 

Shipping Information

Order Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a notification once your order has shipped.

 

Shipping Rates & Delivery Estimates

• Domestic Shipping (U.S.):

• Standard Shipping: 3-5 business days

• Expedited Shipping: 1-3 business days

• International Shipping:

Delivery times vary by destination and will be calculated at checkout. Shipping charges for your order will be displayed during checkout.

 

Shipment Confirmation & Order Tracking

After your order has shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your shipment’s progress.

 

Customs, Duties, and Taxes

International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your country’s customs office for more information.

 

Returns & Exchanges

We accept returns within 30 days of purchase for unused and unopened items in their original packaging. To initiate a return, please contact our customer service team. For more details, refer to our Return Policy.

 

Need more help?

Visit our Contact Us page to get in touch, and we’ll be happy to assist you!